Work Details
- Profession: Front Office Manager
- Salary Expectation: Rs. 50000
- Experience: 31 Years
- Education:B.A
- About Myself: Work Experience Cashier & Billing Manager / Front Office & Travel Operations (2000 – Present) With over 30 years of professional experience in the hospitality industry, I have worked extensively across front office operations, cashiering, billing, and travel coordination. My responsibilities and achievements include: Managing daily cashiering functions including handling cash, preparing bills, reconciling accounts, and maintaining accurate financial records. Overseeing front office operations such as guest check-ins, check-outs, reservations, room allocation, and customer service management. Ensuring smooth and professional guest experiences by coordinating with housekeeping, F&B, and other hotel departments. Preparing, reviewing, and approving final bills for guests while ensuring zero discrepancies. Managing travel arrangements for guests including transportation, sightseeing itineraries, ticketing coordination, and travel desk operations. Training and supervising front office staff, ensuring they follow hotel service standards and financial procedures. Handling guest complaints calmly and effectively, ensuring high guest satisfaction and repeat business. Maintaining hotel records, updating booking systems, and ensuring compliance with audit requirements. Supporting management with daily revenue reports, billing summaries, and cashier documentation. Key Skills: Cash Handling • Front Office Management • Billing & Accounts • Guest Relations • Reservation Systems • Travel Desk Management • Staff Supervision • Customer Service Excellence
